In this Case-Study, discover how Cos Bar provides an exceptional customer experience both in-person & in-store with Salesfloor Clienteling.
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Summary
The cornerstone to Cos Bar’s success has always been the deep, personal relationships their Beauty Specialists were able to cultivate with clients. By implementing a specialized 3x3x3 clienteling method—where Beauty Specialists follow up with clients 3 days, 3 weeks and 3 months following a purchase— teams are constantly nurturing their relationships and providing personalized product recommendations.
However, before Salesfloor, Cos Bar had never been able to quantify the success of their client outreach—though they always had a good idea it was a significant part of their business. Prior to implementing clienteling software, Beauty Specialists had limited visibility to client information and client lists. Instead, all information had to be requested from and generated by the Cos Bar marketing team and emailed to the Store Manager.
If you are interested to see how Salesfloor can help you get a competitive edge by using Salesfloor in your clienteling and virtual shopping operations, don’t hesitate request a demo with one of our specialists.
