Since 1912, Ben Bridge Jeweler has made it a mission to help customers mark special moments and milestones by providing highly curated jewelry and personalized experiences. In this case-study, we explore how Ben Brige has reinvented the way they reach out and engage with its shoppers.
Learn how personal jewelers at Ben Bridge are driving omnichannel sales with video, live chat, e-mail, text messaging, and virtual and in-store appointments.
In this case-study you will learn about:
Ben Bridge’s customer communications strategies
How they used clienteling tools to create lasting relationships
How they created a consistent brand experience across channels