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Virtual shopping

Bring the in-store experience online

Deliver personalized shopping experiences with expert advice from Sales Associates & Digital Sellers with live chat, video, text messaging, appointments and Associate’s Web Storefronts.
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Salesfloor Connect TM

Connect online customers to local product experts online or in-store

With Salesfloor ConnectTM, consumers shopping online engage directly with local product experts in real-time for personalized service.

Online shoppers initiate conversations through video, live chat, e-mail or text messaging. Salesfloor’s next-best availability routing logic maximizes availability and answer rates, while minimizing labor impact.

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Appoinments

Streamline customer outreach by providing automated reminders

The appointment booking tool allows customers to select a time to connect with their favourite associates or stores. Automate reminders and confirmations and seamlessly manage and update appointments.

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Online Storefronts

Elevate customer experience through product discovery, curation and recommendation

With their own branded Storefronts, Sales Associates and Product Experts are able to curate their favorite products and content on a shoppable page from the e-commerce site. Customers can continue to shop with their preferred location or salesperson online and any web sales are attributed to stores and associates.

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Customer boards

Deliver a VIP experience via exclusive online Customer Boards

Provide customers with a personalized board of recommendations that can easily be shared.

Allow associates to curate custom selections for their customers through a dedicated web page which can be easily shopped.

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Reporting and analytics

Get real time reporting and performance visibility

Access real-time insights in Salesfloor to track sales, conversions, solution usage and ROI performance.

Allow managers to automate email reports, real-time rankings and leaderboards, and integrate with BI tools, making it easy to monitor team performance.

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Product Catalog

Personalize recommendations with an integrated product catalog

Allow your product experts to access real-time product information and inventory data to send recommendations to their customers across any channel.

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Have questions?

Don’t hesitate to request a call with one of our specialists
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